Service

Customer satisfaction is our main priority. Our customer service personnel are here to assist you with any questions or problems seven days a week. Your call will be greeted by our friendly, helpful sales and service personnel. They can assist you with a purchase, payment, or problem.
Please call us toll free, 7 days a week at 1-866-452-8863. Please have your customer Number ready for faster service.

Please email us at customerservice@cartronixplus.com if you have difficulty reaching us by phone (international customers may not be able to reach our toll free line). Your emails should include your customer #, name, address, day time phone #, and a specific complete question that you would like answered.!

Warranty & Service Policy:
CartronixPlus warranties our products for 1 year from purchase date to be free of defects in manufacturing and materials. We will replace or repair, at our option, items purchased from us. All returns and warranties are sent back postage paid by you. Please call for a return Authorization #..
Any item showing damage, abuse, or exposure to water or other liquids will not be covered under our warranty. We check all items sent back to us for operation and will return non defective items to you at your expense.

Please remove the item from your vehicle and have it "bench checked" to rule out any installation problems.

Call us to verify your problem and obtain your RA # and return instructions.
Sorry, but due to our deeply discounted prices, we cannot issue refunds for defective items.

Customer is responsible for all shipping and handling charges required for the repair or replacement of merchandise. This shipping and handling fee is based on the weight, value, and size of the item.

Every item sent back for replacement or warranty service should include a detailed note stating your information and the problems you are having.

Please include a bank check or money order for the amount of your return shipping and handling fee.
We will return only those items and accessories returned to us. Pack your item in an over box and have it insured for full value.

If we are unable to repair or replace your item, we may substitute a similar item of a the same value [ we will contact you before doing this ] or we may refund your purchase price, less shipping and restocking fee.

Exchange & Return Procedure:
CartronixPlus has a liberal exchange policy, but due to our deeply discounted pricing we are not able to offer refunds.

We offer a full 90 days, from date of purchase, exchange on new, unopened, and uninstalled items. Items must be complete with all boxes, packing, paperwork, and accessories.

All items must have an RA # [ please call us ] and be sent to us over- boxed and with packing on all 4 sides, postage paid by you, and fully insured.

Credit will not be issued for any item that arrives in a "non saleable" condition.

Credit will only be issued for the value of the item.

No credit issued for any shipping, insurance, and special handling previously paid for.

There will be a 20% restocking fee applied to all returns and exchanges.

All returned items accepted for credit at our option. Net merchandise credit will be noted on your account and will be available for future purchases.

Shipping & Payment Policy:
We will usually ship your item same or next business day after your payment is received and you will get a shipping notice with tracking information at the end of the shipping day. (occasionally orders take longer and we will contact you if any additional time is required)

All items are shipped by UPS GROUND or USPS, our choice.

Next Day, Second Day, and Third Day shipping are available at extra cost. Please call us.

Customer is responsible for all shipping charges .

We cannot combine the shipping costs of multiple items as the shipping charges include packing, handling and insurance.

All items are shipped signature required for delivery to the customers credit billing address for package security.

All refused and unclaimed items returned to us are subject to deductions for shipping costs and a 20% restocking fee.

We accept bank checks, postal money orders and credit cards [shipping to your credit card billing address only]

Sorry, no personal checks or American Express cards.

PO Box Orders:
We are able to ship to your PO box, if that is your credit card billing address. There will be an additional shipping fee based on the weight and size of your item. Please purchase your item and we will call you with the additional fee needed. Or call us and we can process the order for you over the phone!

Orders to Canada:
We are able to ship to Canadian street addresses by UPS at additional cost.

We accept bank checks , postal money orders, and credit cards [ shipping to your card billing address only]

Please purchase your items on the web site and we will call you with the additional shipping charge for your delivery.

We will ship as returned or repaired items, however you will be responsible for all Canadian taxes and UPS broker fees.

PLEASE NOTE:
Canadian orders paid by bank check or postal money orders in USA$ can be shipped by USPS , please call for additional information .

Sorry, we are not able to ship Kicker products to Canada..

Puerto Rico, Hawaii, and Alaska Orders:
We are able to ship to Puerto Rico, Hawaii, and Alaska by USPS Parcel Post and USPS Priority mail. Please purchase your items and we will call you with the additional fee needed.

Military orders
We are not able to take credit card orders on Military, APO, and FPO address deliveries. Only USA bank checks and postal money orders can be accepted. Please call us for additional fees and instructions.